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Here’s the FULL LIST of RESTAURANT MANAGER INTERVIEW QUESTIONS:
Q1. Tell me about yourself and why you want to become a Restaurant Manager?
SUGGESTED ANSWER:
“I have always had a passion for the hospitality industry and the role of a Restaurant Manager for your company is a natural progression for me. Before applying for this position, I was careful to make sure I have the necessary experience, skills and attributes to be able to perform the job to a very high standard. I understand that the role of a Restaurant Manager comes with great responsibility, and I am confident I will not only be able to deliver excellent customer service to all of your customers and diners, but also ensure those staff whom are under my control, do so too. I have exceptional customer service skills, have a caring nature, can work hard under pressure and will always work tirelessly to ensure your good reputation continues to thrive and develop within the local community you are serving. If you hire me as your Restaurant Manager, you will be impressed with my management skills, and my strong customer service capabilities.”
Q2. Why have you applied to our company to become a Restaurant Manager?
SUGGESTED ANSWER
“For the simple reason that you are a restaurant that has a great reputation both online and within the local community. Before I applied for this job, I studied your restaurant and company in detail to make sure the levels of service and the type and quality of food you offer, were aligned to my own skills and aspirations, and I have to say I was massively impressed with what I found out. In order for me to perform to the high standards expected of a manager, I have to work in the right environment and it is clear you are a strong performing and well-regarded restaurant. If I am successful at the interview today, and I get to become your Restaurant Manager, I will be proud to tell people I am an employee of your company.”
Q3. What skills and qualities do you possess that you think will assist you in your duties as a Restaurant Manager?
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Q4. As our Restaurant Manager, what would you do to ensure sales increased year on year?
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Q5. How would you deal with a customer in the restaurant who is clearly in the wrong, but they are still complaining?
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Q6. We are looking to employ a Restaurant Manager who can work the necessary hours required. Describe a time when you were flexible in a work-related situation?
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Q7. As our Restaurant Manager, you will need to provide exceptional levels of service at all times. Give an example of when you delivered excellent customer service in a previous role?
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Q8. What steps would you take whilst dealing with a dissatisfied customer as our Restaurant Manager?
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Q9. As a Restaurant Manager, it will be your responsibility to deal with customer complaints. Talk me through the exact steps you would follow when dealing with customer and diner complaints?
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Q10. Whilst working in the restaurant as our manager, you overhear a member of the waiting staff being rude to one of our diners. How would you deal with the situation?
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Q11. When have you worked as part of a team to complete a challenging task?
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Q12. Talk me through the steps you would take as Restaurant Manager to deal with a waiter or waitress who was clearly not pulling their weight?
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Q13. Describe a stressful situation at work you were in and how you handled it?
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Q14. Why do you want to leave your job to become our Restaurant Manager?
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Q15. What was the last piece of professional development you undertook?
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Q16. What are your strengths?
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Q17. Where do you see yourself in 5 years' time?
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Q18. What’s your biggest weakness?
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Q19. What are your salary expectations as Restaurant Manager?
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Q20. Do you have questions for the panel?
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Restaurant Manager Job Description and Person Specification
The role of a Restaurant Manager, unsurprisingly, requires an ability to deliver and maintain exceptional levels of customer service at all times, an ability to work long and difficult hours, a willingness to constantly improve and also ensure all food and drinks are served within a timely manner to the satisfaction of your guests and diners. Whilst carrying out your duties as a Restaurant Manager, you will need to resolve customer complaints, follow strict regulatory guidelines, have an understanding of food hygiene regulations and laws, and also ensure all staff follow Health and Safety at Work regulations and the Working Time Directive. Whilst it is a highly stressful and demanding role, the role of a Restaurant Manager provides excellent benefits, a competitive salary and great job satisfaction.
To ensure you are fully prepared for your interview, download the full copy of our 20 RESTAURANT MANAGER INTERVIEW QUESTIONS AND ANSWERS guide which available on this page!
4 IMPORTANT TIPS FOR PASSING A RESTAURANT MANAGER INTERVIEW
TIP #1 – The reputation of a restaurant is dependent on the levels of customer service offered and the quality of food delivered. Make sure you focus on demonstrating your ability to not only deliver outstanding customer service at all times in the role of Restaurant Manager, but to also ensure the staff under your control do so too!
TIP #2 – A Restaurant Manager requires a unique set of skills, including being able to handle stress, respond to and resolve customer complaints efficiently, follow strict hospitality and food hygiene rules and regulations whilst also ensuring the highest levels of customer service of provided at all times. In preparation for your interview, make sure you study the job description in detail and be prepared to provide specific examples of how you meet each and every one of the assessable qualities.
TIP #3 – Consider carefully the hours you can commit to as a Restaurant Manager. This is a highly stressful job and one that will require you to be at work more hours than you are not. You need to be prepared for long shifts, a tough working environment and the understanding that how your staff within the restaurant perform, is entirely your responsibility. Are you up to the challenge?
TIP #4 – Prior to attending the interview, have your answers to the perceived interview questions prepared fully in advance. In fact, if you have the time, make a note of the Restaurant Manager interview questions provided on this page and undertake a mock interview before the real thing. Even better, download a copy of our answers which are guaranteed to put you ahead of the competition!
Download the 20 RESTAURANT MANAGER INTERVIEW QUESTIONS & ANSWERS guide directly on this page and increase your chances of success at the interview!
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Thank you so much for this!Honestly this information gave me a sense on how to handle my interview as well as improve my interview skills.
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I have an interview I'm so nervous 😭
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Thank you so much! I went today and got the job on the spot!
3 weeks ago
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THANK YOU SO MUCH! VERY INSIGHTFUL ✨
7 months ago
James Gardner
Im on step two ! So many notes already, would have went into this interview the wrong way. God bless u mate and taking the time to help a lad out like mw who is in over his head
3 months ago
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Thank you so much..i have an interview later...it helped a lot to boost my confidence.
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I have an interview today ill update you on how i do :).
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The complaint steps literally saved me for my interview earlier, thank you!!:)
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2 months ago
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