Written by: Frank Hackett (CPRW)
Updated:October 18, 2022
According to the Bureau of Labor Statistics data, the average annual salary for hotel front desk personnel was $26,700 in 2020. Although COVID-19 has negatively impacted the hotel industry, there are still many opportunities to grow within the hospitality field. By crafting a strong cover letter to complement your resume, you’ll ensure that you make the best first impression possible on the hiring manager. Below, you’ll find examples for entry-level job seekers and those with years of experience.
Hospitality Hotel Front Desk Cover Letter Examples
Years of Experience
- Example #1#1
- Example #2Example #2
- Example #3Example #3
Front Desk Agent | [emailprotected] | (123) 456-7890 | 123 Address St., Portland, OR 12345
January 1, 2022
Dear Mr. Johnson,
During my time at the Hilton Hotel as a front desk agent, I received a high number of positive reviews from guests for my high-quality service. My guest satisfaction ratings were consistently top three across the team. My ability to communicate with calmness and empathy will allow me to achieve similar success with your organization.
Marriott’s reputation as a leader within the hospitality industry draws me to apply for the position. I have a passion for delivering a hotel experience that brings comfort and relaxation to others. I am confident that I can provide valuable contributions in the area of guest services based on my past accomplishments:
- Fielded various guest issues for a premiere hotel with over 200 rooms, communicated with kindness and empathy to determine ideal solutions, and achieved guest services scores of over 90% on surveys
- Conducted scheduling for hotel bookings, interfaced with customers to reschedule dates, and generated a 30% increase in enrollments for hotel rewards memberships
- Coordinated with departments throughout the hotel to communicate issues with rooms and ensure timely resolution to maintain guest satisfaction
I would like to schedule an interview to provide more insights into how my communication skills can aid your guest services department at Marriott. You may contact me via phone or email at your earliest convenience. Thank you for your time and consideration.
Front Desk Agent | [emailprotected] | (123) 456-7890 | 123 Address St., New York, NY 12345
January 1, 2022
Dear Ms. Baker,
With over five years of experience within the hospitality industry, I’ve developed strong expertise in operations management. While working as a front desk agent at the Microtel Inn & Suites, I improved resolution times for guest issues by 15% by improving communication protocols across departments. I believe that my ability to drive continuous improvements to hotel operations makes me an ideal candidate for the front desk agent position with your company.
Hampton Inn has a reputation for delivering a superior hotel experience that strongly aligns with my professional background. I am confident that I can help to continue to grow this reputation based on my achievements throughout my career:
- Coordinated front desk operations in collaboration with the hotel manager and guest services team for a hotel with 150-250 guests, fielded phone inquiries from customers, booked stays, and upsold suites, which generated a 10% increase in sales
- Developed new procedures to reduce communication breakdowns across departments, which improved guest satisfaction scores by 25%
- Received the Employee of the Month award four times over two years for providing exceptional service to guests and strong support to team members
I hope to speak with you further to discuss how my operations management experience can benefit your guest services department. You can schedule an interview with me at your earliest convenience with any follow-up questions you may have. I appreciate your time and consideration.
Front Desk Agent | [emailprotected] | (123) 456-7890 | 123 Address St., San Diego, CA 12345
January 1, 2022
Dear Ms. Collins,
Improving guest satisfaction scores by 30% as a front desk agent for Wyndham Suites was one of my proudest career achievements. As a front desk agent, I coordinated with the guest services team to enhance operational effectiveness and deliver an unparalleled hotel experience. I am confident that my experience within the hospitality industry will allow me to make valuable contributions to your organization.
Four Seasons’ reputation for providing high-end hospitality services with empathy and professionalism draws me to apply for this position. I believe that my experience within the hotel industry will allow me to continue to grow this reputation based on my professional accomplishments:
- Fielded inquiries, managed guest issues related to rooms, service, and booking, and collaborated with the guest services team to drive operational excellence and improve the customer experience, which improved satisfaction ratings by 30% over one year
- Utilized upselling techniques to improve sales for luxury suites, amenities, and rewards memberships, which resulted in a 15% increase in monthly sales
- Coordinated with the hotel manager and five departments to ensure timely resolutions for guest issues in a fast-paced hotel environment with 250 rooms
I would like to schedule an interview to provide more insights into how my expertise in guest services can benefit your organization. You may contact me via phone or email at your convenience. Thank you for your time and consideration.
Hospitality Hotel Front Desk Cover Letter Checklist
An excellent hotel front desk cover letter has five main elements:
1. Heading. Improve the visual appeal of your document by using a stylized template. Be sure to include the following pieces of information in your header:
- Your name, title, and contact info
- The date you sent the letter
- The addressee’s details
2. Salutation. Greet the hiring manager by Mr. or Ms. [Last Name]. If you can’t find the hiring manager’s name, use “Dear Hiring Manager” instead.
3. Introduction. Craft a strong opening paragraph that leads with one of your strongest professional achievements. This is your opportunity to make a strong first impression on the hiring manager. You want to choose an achievement that you can quantify with a number, monetary figure, or metric. This strategy will help you differentiate yourself from other applicants and set the tone for your cover letter.
4. Body paragraphs. The paragraphs that follow should continue to build on your professional accomplishments. You’ll want to focus on achievements that you can quantify to grab the reader’s eye. You should also mention the organization’s reputation and provide details for how your experience aligns with their work culture. Consider using a list of bullet points to break up the information on the page.
5. Closing section. You want to include a call to action (CTA) that invites the hiring manager to take the next step and bring you in for an interview. Also, take the opportunity to describe further the value your experience and skill sets can bring to the organization. Be sure to thank the hiring manager for their time in the final sentence of the paragraph.
Open with a notable accomplishment from your professional experience backed with a strong number. Quantifying your achievements is a great way to paint a clearer picture of your career for the hiring manager. Avoid detailing generic job responsibilities or focusing on your excitement for the job opportunity. You want to make your case for the value you can bring to the organization rather than focusing on your enthusiasm for potential career growth. Below, you’ll find examples to help you build a compelling introductory paragraph.
Reducing guest complaints by over 15% for Hilton Hotel is one of my strongest career accomplishments. In collaboration with the hotel manager, we analyzed recurring issues and coordinated with the team to develop new SOPs. I believe that I can help bring similar success to Clarion Hotel in the front desk agent role.
My experience as a front desk agent makes me a qualified candidate for this position. I am excited for the chance to become a part of the Clarion Hotel team and continue to grow as a professional within the hospitality industry.
Continue featuring achievements from your career in the body paragraphs. Incorporate numbers and metrics whenever possible to establish a sense of scope for the reader. Using a list of bullet points can be effective here, as it will help break up the walls of text and improve the readability of your content.
You’ll also want to describe how your qualifications and professional experience align with the company’s reputation or mission statement. Employers want candidates who are the right fit for their culture, so it’s important to create a connection between your career and the organization’s goals. Below, you’ll find examples to help you craft your body paragraphs.
As a front desk agent with Marriott, I played a pivotal role in improving the guest services department. I developed new communication protocols to deescalate stressful situations with empathy and understanding in collaboration with the team. Our efforts resulted in a 35% improvement in guest satisfaction on online surveys. I believe I can achieve similar success as the new front desk agent with Hilton Hotel based on my career achievements:
- Achieved 120% of monthly sales goals using upselling and consultative selling techniques for luxury suites and membership enrollments
- Resolved issues for guests in a hotel with over 200 rooms, wrote incident reports, and ensured compliance with safety protocols during Covid-19
- Trained 10+ new hires on front desk operations, customer service best practices, phone systems, and the company POS system
As a front desk agent with many years of experience in the field, I’m confident that I can help your hotel succeed. Becoming a part of the Four Seasons team has long been a goal of mine, and I believe that this experience will continue to help me grow professionally. Some of my past job duties and responsibilities include:
- Communicating with guests to resolve issues on a daily basis
- Upselling suites and membership enrollments successfully
- Training new team members on various procedures and operations
Include a closing paragraph with a call to action (CTA). This invites the hiring manager to bring you in for an interview or contact you for additional information on your experience. It’s also important to include a sentence that further demonstrates how your qualifications and expertise can be an asset to the organization. Be sure to thank the hiring manager for their time at the end of the paragraph. Below, you’ll find an example to help you craft a strong closing section on your cover letter.
I look forward to scheduling an interview with you to provide more insights into how my guest services experience can further improve operations and guest satisfaction for your hotel. You may contact me via phone or email for any additional questions about my background. Thank you for your time and consideration.
I’m very excited about the opportunity to become a member of your team. I hope to learn more about the job and the organization in the future. Thanks for taking the time to read my application.